@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@400;500;600;700;800&display=swap');
:root{--ink:#183438;--deep:#102e32;--mist:#e9f3f1;--lime:#bce1d4;--line:#e3e8e6;--paper:#f7f9f7;--secondary:#617573;--white:#fff;--gold:#e5b65d;--danger:#a44936;--r:18px}
*{box-sizing:border-box}html{font-size:16px}body{margin:0;background:var(--paper);color:var(--ink);font-family:'DM Sans',system-ui,-apple-system,sans-serif;-webkit-font-smoothing:antialiased}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}.hidden{display:none!important}h1,h2,h3,p{margin:0}h1,h2,h3{font-family:Manrope,'DM Sans',sans-serif;letter-spacing:-.035em}h1{font-size:clamp(2rem,4vw,3.15rem);line-height:1.13}h2{font-size:1.25rem;line-height:1.25}p{line-height:1.58}.muted,.small-muted{color:var(--secondary)}.small-muted{font-size:.79rem}.eyebrow{font-size:.7rem;letter-spacing:.16em;font-weight:800;color:#547670}.eyebrow.accent{color:#468878}.topbar{background:var(--deep);color:white;display:flex;align-items:center;justify-content:space-between;padding:13px clamp(16px,4vw,52px);gap:12px;min-height:76px}.brand{display:flex;align-items:center;gap:11px}.brandmark{height:44px;width:44px;display:grid;place-items:center;border:1.3px solid #90c3b7;border-radius:12px;color:#bde9d9;font:800 .97rem Manrope}.brand>span:last-child{display:flex;flex-direction:column;gap:1px}.brand .eyebrow{color:#99cbbd;font-size:.55rem}.brand strong{font:800 1.04rem Manrope;letter-spacing:-.04em}.topactions{display:flex;gap:12px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.mode-indicator{font-size:.67rem;letter-spacing:.09em;font-weight:800;padding:6px 10px;color:#c6dfd9;border:1px solid #597773;border-radius:20px}.member-label{font-size:.8rem;color:#dbe8e5}.subtle-button{border:0;background:none;color:#dbe8e5;text-decoration:underline;text-underline-offset:3px}.auth-layout{max-width:1140px;min-height:calc(100vh - 76px);margin:auto;display:grid;grid-template-columns:minmax(0,460px);justify-content:center;gap:0;align-items:center;padding:54px 24px}.hero-copy h1{margin:15px 0 19px}.hero-copy h1 em{font-style:normal;color:#4f9b89}.hero-copy>p:not(.eyebrow){font-size:1.06rem;max-width:490px;color:#59736e}.privacy-note{margin-top:34px;padding-left:15px;border-left:3px solid #8ecbb8;font-size:.84rem;color:#638079;max-width:460px}.login-panel{background:white;border:1px solid var(--line);box-shadow:0 18px 60px rgba(16,46,50,.06);border-radius:24px;padding:clamp(24px,5vw,46px);display:flex;flex-direction:column;gap:10px}.login-panel h2{font-size:1.7rem;margin:5px 0 11px}.login-panel label,.record-dialog label{font-size:.81rem;font-weight:700;margin-top:12px}.login-panel input,.login-panel select,.record-dialog select,.record-dialog textarea{width:100%;border:1px solid #cbd7d3;border-radius:11px;min-height:48px;padding:11px 13px;background:white;color:var(--ink);outline:none}.login-panel input:focus,.login-panel select:focus,.record-dialog select:focus,.record-dialog textarea:focus{border-color:#3d9680;box-shadow:0 0 0 3px #3d968025}.help{color:#667c76;font-size:.75rem;margin:1px 0 15px}.footnote{font-size:.72rem;text-align:center;color:#7e8f8a;margin-top:10px}.form-error{color:var(--danger);font-size:.84rem}.button{border-radius:11px;border:1px solid transparent;min-height:42px;padding:10px 16px;font-size:.83rem;font-weight:800;display:inline-flex;justify-content:center;align-items:center;gap:12px;text-decoration:none;transition:transform .14s,background .14s}.button:hover:not(:disabled){transform:translateY(-1px)}.button.primary{background:#184b47;color:white}.button.primary:hover:not(:disabled){background:#0e3936}.button.outline{background:#fff;border-color:#d5e1dc;color:var(--ink)}.button.outline:hover{background:#f2f7f5}.button.full{width:100%}.dashboard{max-width:1290px;margin:0 auto;padding:43px 24px 65px}.page-heading{display:flex;justify-content:space-between;align-items:end;gap:20px;margin-bottom:23px}.page-heading h1{margin:6px 0}.heading-trailing{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.location-pill{padding:9px 13px;border-radius:10px;background:#e6f1ee;color:#397667;font-size:.8rem;font-weight:700}.sample-notice{padding:13px 18px;border:1px solid #dcc080;background:#fff8e5;border-radius:12px;color:#755a25;margin:16px 0;font-size:.83rem}.data-notice{display:flex;align-items:center;color:#567168;font-size:.76rem;gap:8px;margin-bottom:20px}.data-notice:before{content:'';height:7px;width:7px;background:#73ab99;border-radius:100%}.statgrid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin-bottom:23px}.stat{border:1px solid var(--line);border-radius:16px;background:#fff;padding:21px 23px}.stat span{font-size:.79rem;color:#69807a;display:block}.stat strong{font:800 clamp(1.55rem,3vw,2.2rem) Manrope;letter-spacing:-.06em;display:block;margin-top:8px;line-height:1.25}.stat small{display:block;color:#699083;margin-top:5px;font-size:.72rem}.panel{border:1px solid var(--line);background:white;border-radius:var(--r)}.panel-heading{display:flex;justify-content:space-between;align-items:center;gap:15px;padding:26px 27px 16px}.panel-heading p{color:#71857f;font-size:.86rem;margin-top:4px}.tabs{display:flex;gap:8px;overflow:auto;scrollbar-width:thin;padding:0 24px 16px;border-bottom:1px solid var(--line)}.tabs button{flex:0 0 auto;border:1px solid transparent;background:transparent;border-radius:10px;padding:10px 12px;color:#758580;font-size:.79rem;font-weight:800;white-space:nowrap}.tabs button[aria-selected=true]{color:#18493f;background:#e9f3ef;border-color:#d5e8e1}.tabs span{font-size:.71rem;padding:3px 7px;background:#ffffffb3;border-radius:12px;margin-left:3px}.queue-cards{padding:20px 25px 26px;display:flex;flex-direction:column;gap:12px;min-height:150px}.guest-card{padding:18px 18px 17px;border:1px solid #e3eae6;border-radius:13px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:start}.card-info{min-width:0}.guest-title{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.guest-title strong{font:800 1rem Manrope}.tag{border-radius:7px;padding:4px 8px;font-size:.69rem;font-weight:800;background:#f0f5f3;color:#57766f}.tag.new{background:#e6f2ed;color:#346d60}.tag.returning{background:#eef0fa;color:#62639a}.tag.package{background:#f4e9cc;color:#886926}.tag.membership{background:#e6f2ec;color:#377960}.guest-meta{font-size:.78rem;color:#778c85;margin-top:8px}.guest-meta span{padding:0 5px}.reason-line{display:flex;align-items:flex-start;gap:8px;font-size:.85rem;color:#455c55;margin-top:12px}.reason-line:before{content:'✓';font-size:.74rem;font-weight:800;color:#2f9c7f;width:18px;height:18px;display:grid;place-items:center;flex:none;background:#e3f5ed;border-radius:50%}.reason-line.warn:before{content:'?';color:#ac762b;background:#fff1d9}.reason-line.exclude:before{content:'−';color:#7a918a;background:#eef2f1}.product-line{font-size:.85rem;margin-top:8px;color:#27684f;font-weight:700}.card-actions{display:flex;align-items:center;justify-content:end;gap:8px;flex-wrap:wrap}.mini{min-height:36px;padding:8px 12px;font-size:.74rem}.empty-state{text-align:center;padding:45px 15px;color:#788b84}.empty-state strong{display:block;color:var(--ink);font-size:1rem;margin:12px 0 6px}.empty-illustration{margin:0 auto;background:#eff7f3;border-radius:50%;height:54px;width:54px;display:grid;place-items:center;font-size:1.3rem}.bottom-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:17px;margin-top:19px}.bottom-grid .panel{padding:25px}.bottom-grid h2{margin:8px 0}.bottom-grid p:not(.eyebrow){font-size:.85rem;color:var(--secondary)}.legend-line{font-size:.8rem;margin:13px 0;display:flex;align-items:center;gap:10px}.dot{display:inline-block;border-radius:50%;height:10px;width:10px;background:#c2cac7;flex:none}.dot.positive{background:#4fa58b}.dot.converted{background:#237e67}.dot.neutral{background:#a2b4af}.dot.caution{background:#e7b66e}.breakdown{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin:13px 0 16px}.breakdown>div{background:#f4f8f6;border-radius:9px;padding:12px}.breakdown strong{font-size:1.14rem;display:block}.breakdown span{font-size:.75rem;color:#6d827a}.record-dialog{width:min(calc(100% - 30px),570px);max-height:min(86vh,800px);overflow:auto;border:0;border-radius:19px;padding:29px;box-shadow:0 35px 90px #142d2866;color:var(--ink)}.record-dialog::backdrop{background:#0e2a2cb8}.record-dialog form{display:flex;flex-direction:column;gap:9px}.record-dialog h2{margin:4px 0 7px}.record-dialog .muted{font-size:.83rem}.record-dialog textarea{resize:vertical;min-height:95px}.close-dialog{position:absolute;right:23px;top:19px;font-size:1.6rem;border:0;background:none;color:#6c817c}.evidence-block{background:#f2f8f4;padding:12px 13px;border-radius:10px;font-size:.81rem;margin-top:10px}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:17px}.toast{position:fixed;bottom:20px;left:50%;transform:translate(-50%,60px);opacity:0;transition:transform .2s,opacity .2s;pointer-events:none;background:#1b4641;color:white;border-radius:10px;padding:12px 20px;font-size:.8rem;box-shadow:0 10px 40px #142d2830;z-index:4}.toast.shown{opacity:1;transform:translate(-50%,0)}a{color:#246c5b}strong{font-weight:800}
@media(max-width:820px){.auth-layout{grid-template-columns:1fr;gap:27px;padding:37px 20px}.hero-copy h1{font-size:2.1rem}.hero-copy .privacy-note{margin-top:15px}.login-panel{max-width:550px;width:100%;margin:auto}.dashboard{padding:25px 15px 45px}.page-heading{align-items:start;flex-direction:column}.statgrid{grid-template-columns:repeat(2,minmax(0,1fr))}.bottom-grid{grid-template-columns:1fr}.guest-card{grid-template-columns:1fr}.card-actions{justify-content:flex-start}.queue-cards{padding:14px}.tabs{padding:0 12px 12px}.panel-heading{padding:20px 17px 15px}.member-label{display:none}}
@media(max-width:420px){.topbar{padding:12px 14px}.brandmark{width:37px;height:37px}.brand strong{font-size:.91rem}.mode-indicator{font-size:.59rem;padding:5px 8px}.stat{padding:15px}.stat span{font-size:.7rem}.stat strong{font-size:1.68rem}.guest-card{padding:15px}.topactions{gap:6px}.record-dialog{padding:24px 18px}.dialog-actions{flex-direction:column-reverse}.dialog-actions .button{width:100%}}
@media(prefers-reduced-motion:reduce){.button,.toast{transition:none}}

/* Native keyboard-accessible disclosure panels. Both start closed. */
.collapsible-panel{width:100%;min-width:0;overflow:visible}
.collapsible-heading{display:flex;align-items:center;gap:11px;padding:23px 26px;cursor:pointer;list-style:none;user-select:none;min-height:70px}
.collapsible-heading::-webkit-details-marker{display:none}
.collapsible-heading::marker{content:""}
.collapsible-heading:focus-visible{outline:3px solid #3d9680;outline-offset:3px;border-radius:var(--r)}
.collapsible-heading:hover{background:#f6faf8;border-radius:var(--r)}
.collapsible-heading h2{margin:0;flex:1}
.collapsible-heading .small-muted{flex:none}
.collapse-chevron{height:10px;width:10px;display:inline-block;flex:none;border-right:2px solid #538174;border-bottom:2px solid #538174;transform:rotate(-45deg);transition:transform .15s}
.collapsible-panel[open] .collapse-chevron{transform:rotate(45deg)}
.collapsible-panel[open]>.collapsible-heading{border-bottom:1px solid var(--line)}
.collapsible-body{min-width:0}
.report-section{width:100%;margin-top:19px}
.report-section .reporting-body{padding:20px 26px 26px}
.report-section .collapsible-heading{padding:23px 26px}
.queue-panel .collapsible-body #ownerFilters{padding-left:24px;padding-right:24px}
/* Help is separate from tab button so clicking 'i' never switches queues. */
.queue-tab-pair{display:inline-flex;align-items:center;flex:none;gap:0}
.tabs .queue-tab-pair{padding:0;background:transparent;border-radius:0}
.tabs .queue-tab-pair>.queue-help{padding:0;background:#f6faf8;border-radius:50%;font-size:12px}
.tabs .queue-tab-pair>.queue-help:hover,.tabs .queue-tab-pair>.queue-help:focus-visible{background:#d8eee5}
.tabs .queue-tab-pair>button[role="tab"]{padding-right:5px}
.queue-help{display:inline-grid;place-items:center;width:18px;height:18px;margin:0 7px 0 0;border:1px solid #8da8a0;border-radius:50%;font-family:Georgia,serif;font-size:12px;font-weight:bold;font-style:italic;color:#426e63;background:#f6faf8;cursor:help;user-select:none;outline-offset:2px}
.queue-help:hover,.queue-help:focus-visible{background:#d8eee5;border-color:#286c59;outline:2px solid #6fba9e}
.queue-floating-tooltip{position:fixed;z-index:50;pointer-events:none;max-width:min(315px,calc(100vw - 28px));background:#193e39;color:white;border-radius:9px;padding:10px 13px;font-size:.78rem;line-height:1.45;box-shadow:0 8px 22px #102e3240}
@media(max-width:650px){.collapsible-heading{padding:18px 17px}.report-section .reporting-body{padding:15px 17px 20px}.tabs{padding-left:10px;padding-right:10px}.queue-cards{padding:13px 13px 18px}.collapsible-heading .small-muted{font-size:.7rem}}

/* Persistent feedback affordance across sign-in, staff, manager and owner views. */
.feedback-top-link{border:0;background:transparent;color:#d5f2e9;text-decoration:underline;text-underline-offset:3px;font-weight:700;font-size:.79rem;text-align:left;cursor:pointer;max-width:265px;line-height:1.35}
.feedback-top-link:hover,.feedback-top-link:focus-visible{color:#fff;outline-offset:4px}
#appFeedbackDialog input{width:100%;border:1px solid #cbd7d3;border-radius:11px;min-height:48px;padding:11px 13px;background:#fff;color:var(--ink)}
#appFeedbackDialog input[readonly]{background:#f3f6f4}
@media(max-width:640px){.topbar{align-items:flex-start;flex-wrap:wrap}.topactions{justify-content:flex-start;width:100%;gap:10px}.feedback-top-link{max-width:100%;order:3;width:100%;font-size:.77rem}}

/* Phase 3 staff UX — branded header and accessible visit-date controls. */
.topbar{background:#418fde;color:#fff}
.brand{min-width:0;flex-shrink:0}
.brand-logo{display:block;flex:none;width:48px;height:48px;border-radius:10px;background:#fff}
.brand-title{display:flex;align-items:baseline;flex-direction:row;gap:9px;white-space:nowrap}
.brand-company{font:800 .87rem Manrope,'DM Sans',sans-serif;letter-spacing:.085em;color:#fff}
.brand-separator{opacity:.75;font-weight:500}
.brand-title strong{font:700 1.02rem Manrope,'DM Sans',sans-serif;letter-spacing:-.02em;color:#fff}
.topactions{flex-wrap:nowrap;gap:11px;min-width:0}
.feedback-top-link{white-space:nowrap;max-width:none;color:#fff;font-size:.75rem}
.feedback-top-link:hover,.feedback-top-link:focus-visible{color:#fff}
.mode-indicator{color:#fff;border-color:#d5e8fb}
.member-label,.subtle-button{color:#fff}
.record-filters{display:flex;flex-direction:column;gap:14px;padding:18px 24px 16px}
.record-filter-primary{display:flex;flex-wrap:wrap;align-items:end;column-gap:22px;row-gap:14px}
.owner-filter-group,.date-filter-group{display:flex;align-items:end;flex-wrap:wrap;gap:12px}
.queue-panel .collapsible-body #ownerFilters{padding:0;margin:0}
.filter-field{display:flex;flex-direction:column;gap:6px}
.filter-field label{font-size:.78rem;font-weight:700;color:#445d65;white-space:nowrap}
.filter-field select,.filter-field input[type="date"]{height:43px;padding:8px 11px;border:1px solid #cbd9e4;border-radius:9px;color:var(--ink);background:#fff;min-width:146px}
.filter-field select{min-width:178px;max-width:245px}
.date-quick-views{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.date-quick{border:1px solid #c8dcec;background:#f4f8fc;color:#286da7;padding:7px 12px;border-radius:9px;font-weight:700;font-size:.78rem}
.date-quick:hover,.date-quick[aria-pressed="true"]{background:#418fde;color:#fff;border-color:#418fde}
.date-quick:focus-visible{outline:3px solid #184f87;outline-offset:2px}
#dateRangeFeedback{margin-left:4px}
@media(max-width:1080px){
 .topbar{flex-wrap:wrap}
 .topactions{width:100%;justify-content:flex-start}
}
@media(max-width:650px){
 .topbar{gap:10px}
 .brand-logo{width:37px;height:37px}
 .brand-title{white-space:normal;flex-wrap:wrap;gap:3px 7px}
 .brand-company{font-size:.7rem}
 .brand-title strong{font-size:.88rem}
 .brand-separator{opacity:.65}
 .topactions{flex-wrap:wrap}
 .feedback-top-link{white-space:nowrap;width:auto;max-width:none;order:0;font-size:.7rem}
 .record-filters{padding:14px 14px}
 .record-filter-primary,.owner-filter-group,.date-filter-group{gap:11px}
 .filter-field select,.filter-field input[type="date"]{min-width:136px;max-width:100%}
}

/* 2026-10-13: Queue text wraps cleanly on desktop, with responsive smaller-screen scroll. */
@media (min-width: 990px) {
 #queueTabs {overflow:visible;flex-wrap:wrap;align-items:center;column-gap:8px;row-gap:8px;}
}
#queueTabs .queue-tab-pair {min-width:0;display:inline-flex;align-items:center;}
#queueTabs .queue-tab-pair.hidden {display:none!important;}
#queueTabs button[role="tab"] {white-space:normal;line-height:1.22;display:inline-flex;align-items:center;gap:6px;min-height:48px;text-align:center;justify-content:center;}
#queueTabs .queue-label {display:block;white-space:nowrap;padding:0;margin:0;background:none;border-radius:0;font:inherit;}
#queueTabs .queue-line {display:block;white-space:nowrap;padding:0;margin:0;background:none;border-radius:0;font:inherit;}
#queueTabs [data-count] {flex:none;}
/* Match Conversion Analysis controls to Guest Records without inline layouts. */
.official-filters {display:flex;flex-wrap:wrap;align-items:end;gap:12px;margin:16px 0 20px;}
.official-filters .filter-field {flex:1 1 178px;max-width:260px;}
.official-filters .filter-field select {width:100%;max-width:none;min-width:0;}
.official-filters .official-refresh {height:43px;margin-left:auto;white-space:nowrap;align-self:end;}
@media(max-width:650px){.official-filters .filter-field{flex:1 1 135px;max-width:none}.official-filters .official-refresh{margin-left:0}}
/* Persistent overdue summary is an actionable, keyboard-accessible control. */
.stat-overdue {font:inherit;color:var(--ink);text-align:left;width:100%;cursor:pointer;}
.stat-overdue:not(:disabled):hover,.stat-overdue:focus-visible {border-color:#418fde;box-shadow:0 0 0 2px #418fde22;}
.stat-overdue:disabled {cursor:default;opacity:1;}
.stat-overdue strong {color:#a44936;}
.stat-overdue .stat-description {font-weight:600;}